Course Code: OPS-225

Format: In-Person / Virtual

Description: New processes often fail due to people, not technology. Using Kotter’s 8 Steps, this course addresses the human side of operational transformation. Participants create a communication plan for a major rollout (e.g., ERP) to secure buy-in.

Learning Objectives:

Lead an organization through the human side of operational transformation.

Create a communication plan for an ERP rollout.

Apply Kotter’s 8 Steps to change initiatives.

Scholar-Practitioner Framework:

Theory: Kotter’s 8 Steps.

Application: Transformation Communication Plan.

Curriculum: Creating Urgency; Guiding Coalitions; Anchoring Change in Culture.