Course Code: LEAD-404

Format: In-Person / Virtual

Description: Conflict is inevitable, but combat is optional. Using the Thomas-Kilmann Instrument, participants identify their default conflict style (e.g., Avoiding vs. Competing). This course equips leaders with the techniques to navigate workplace disagreement through collaboration and compromise.

Learning Objectives:

Navigate workplace disagreement using collaboration and compromise techniques.

Identify personal conflict style (Avoiding vs. Competing).

Select the appropriate conflict strategy for the situation.

Scholar-Practitioner Framework:

Theory: Thomas-Kilmann Instrument.

Application: Conflict Style Self-Assessment.

Curriculum: The Five Conflict Modes; De-escalation Tactics; Negotiating Agreement.