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Cost of Quality (COQ)

  • Course Code: OPS-209

  • Format: In-Person / Virtual

  • Description: Quality is free; it's the lack of quality that costs money. Using Managerial Accounting, this course categorizes costs into Prevention, Appraisal, Internal Failure, and External Failure. Leaders learn to justify investments in prevention by quantifying the high cost of failure.

  • Learning Objectives:

  • Justify investment in quality prevention by quantifying the high cost of failure.

  • Categorize costs into Prevention, Appraisal, Internal Failure, External Failure.

  • Apply Managerial Accounting to quality initiatives.

  • Scholar-Practitioner Framework:

  • Theory: Managerial Accounting.

  • Application: COQ Categorization Matrix.

  • Curriculum: The Iceberg of Quality Costs; Prevention vs. Inspection; ROI of Quality.