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DMAIC Framework: Define & Measure

  • Course Code: OPS-202

  • Format: In-Person / Virtual

  • Description: Improvement requires structure. This course introduces the Scientific Method applied to business: DMAIC. Participants focus on the critical first steps—Define and Measure—drafting Project Charters that clearly scope problems to prevent scope creep.

  • Learning Objectives:

  • Apply the Define-Measure phases to scope a process improvement project.

  • Draft a Project Charter including Problem Statement and Scope.

  • Utilize the Scientific Method for operational problem solving.

  • Scholar-Practitioner Framework:

  • Theory: The Scientific Method.

  • Application: Drafting the Project Charter.

Curriculum: Project Scoping; Voice of the Customer (VOC); Data Collection Planning.