Key Account Management (KAM): White Space Analysis & Wallet Share

  • Course Code: LEAD-406

  • Format: In-Person / Virtual

  • Description: Growth comes from existing customers. Using the Pareto Principle (80/20 Rule), this course teaches KAMs to perform "White Space Analysis", identifying cross-sell gaps to maximize Share of Wallet in Fortune 500 accounts.

  • Learning Objectives:

  • Create a "White Space Analysis" to find cross-sell gaps.

  • Develop strategic expansion plans for high-value clients.

  • Apply the Pareto Principle to account prioritization.

  • Scholar-Practitioner Framework:

  • Theory: The Pareto Principle.

  • Application: The Account Expansion Map.

  • Curriculum: Farming vs. Hunting; The Account Audit; Strategic Relationship mapping.