Key Account Management (KAM): White Space Analysis & Wallet Share
Course Code: LEAD-406
Format: In-Person / Virtual
Description: Growth comes from existing customers. Using the Pareto Principle (80/20 Rule), this course teaches KAMs to perform "White Space Analysis", identifying cross-sell gaps to maximize Share of Wallet in Fortune 500 accounts.
Learning Objectives:
Create a "White Space Analysis" to find cross-sell gaps.
Develop strategic expansion plans for high-value clients.
Apply the Pareto Principle to account prioritization.
Scholar-Practitioner Framework:
Theory: The Pareto Principle.
Application: The Account Expansion Map.
Curriculum: Farming vs. Hunting; The Account Audit; Strategic Relationship mapping.