Operational Excellence & Resilient Supply Chains

Engineering Resilience in an Era of Disruption

For decades, the goal of operations was simple: maximize efficiency and minimize cost. But in today's volatile global economy, efficiency without resilience is a liability. The Operational Excellence & Resilient Supply Chains curriculum is designed to equip modern leaders with the tools to build systems that don't just survive disruption—they thrive in it.

Our courses integrate the rigorous statistical methods of Lean Six Sigma with modern supply chain strategies, moving beyond the "Just-in-Time" fragility of the past toward robust, adaptable frameworks. From auditing the "8 Wastes" on a factory floor to designing remote workflows for distributed teams, we provide a blueprint for operational health. Whether you are an engineer, a logistics manager, or an executive, this curriculum offers the actionable methodologies needed to reduce variance, optimize flow, and secure your supply chain against risk.

Course Catalog

Click on any course title below to view the full syllabus and learning objectives.

Lean Six Sigma & Quality Management

  • Introduction to Lean: The 8 Wastes: Identifying Muda to Drive Efficiency

  • DMAIC Framework: Define & Measure: Scoping Projects with the Scientific Method

  • Root Cause Analysis (RCA): Moving Beyond Symptoms with Fishbone Diagrams

  • Value Stream Mapping (VSM): Visualizing Flow to Eliminate Bottlenecks

  • Statistical Process Control (SPC): Managing Variation with Control Charts

  • Process Capability (Cpk): Quantifying Performance Against Customer Specs

  • The 5S Methodology: Visual Management for Organized Workspaces

  • Total Quality Management (TQM): Cultural Prerequisites for Quality

  • Cost of Quality (COQ): Justifying Investment in Prevention

  • Poka-Yoke (Mistake Proofing): Designing Error-Proof Systems

Supply Chain Strategy & Logistics

  • JIT vs. JIC Supply Chains: Balancing Efficiency with Resilience

  • Supply Chain Risk Management: FMEA and Mitigation Strategies

  • Inventory Management (EOQ): Optimizing Holding vs. Ordering Costs

  • Vendor Scorecarding: Objectively Evaluating Supplier Performance

  • Logistics & Last Mile Strategy: Hub-and-Spoke vs. Point-to-Point Models

  • Demand Forecasting & S&OP: Reconciling Sales with Operational Capacity

  • Sustainable Operations (ESG): The Circular Economy in Manufacturing

Process Design & Operations Management

  • Theory of Constraints (TOC): Identifying Bottlenecks and Throughput

  • Project Management: Agile vs. Waterfall: Choosing the Right Methodology

  • Process Optimization for Remote Teams: Asynchronous Workflows

  • SIPOC Mapping: Scoping Suppliers, Inputs, Processes, Outputs, and Customers

  • Gemba Walks: Management by Walking Around (MBWA)

  • Service Operations Management: Queuing Theory and Staffing

  • Standard Operating Procedures (SOPs): Scaling Tribal Knowledge

  • Change Management in Ops: Leading Transformation with Kotter’s 8 Steps