Course Code: OPS-210

Format: In-Person / Virtual

Description: Don't just blame the user; fix the system. Grounded in Human Error Theory, this course teaches the design of fail-safe mechanisms. Participants design "forcing functions" that make it physically or digitally impossible to commit common errors.

Learning Objectives:

Design processes that make it impossible (or very difficult) to commit an error.

Design a form mechanism that prevents a user from entering the wrong date.

Apply Human Error Theory to process design.

Scholar-Practitioner Framework:

Theory: Human Error Theory.

Application: Designing the Fail-Safe Mechanism.

Curriculum: Types of Human Error; Contact Methods; Sequence Methods.