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Root Cause Analysis (RCA)

  • Course Code: OPS-203

  • Format: In-Person / Virtual

  • Description: Stop treating symptoms. Using Systems Thinking, this course teaches leaders to dig deeper. Participants utilize the Fishbone (Ishikawa) Diagram to debug recurring failures, ensuring that corrective actions address the underlying root cause rather than just the surface error.

  • Learning Objectives:

  • Move beyond treating symptoms to identify and eliminate the underlying cause.

  • Use a Fishbone (Ishikawa) Diagram to debug a recurring failure.

  • Apply Systems Thinking to complex operational problems.

  • Scholar-Practitioner Framework:

  • Theory: Systems Thinking.

  • Application: Fishbone Diagram Workshop.

  • Curriculum: The 5 Whys; Ishikawa Diagrams; Corrective vs. Preventive Action.