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SIPOC Mapping

  • Course Code: OPS-221

  • Format: In-Person / Virtual

  • Description: Before you fix a process, you must define it. Using Systems Thinking, this course teaches high-level scoping. Participants map the Suppliers, Inputs, Process, Outputs, and Customers (SIPOC) to identify all relevant stakeholders before diving into details.

  • Learning Objectives:

  • Scope a process improvement project to identify all relevant stakeholders.

  • Map the Suppliers, Inputs, Process, Outputs, Customers for a new process.

  • Apply Systems Thinking to process definition.

  • Scholar-Practitioner Framework:

  • Theory: Systems Thinking.

  • Application: SIPOC Workshop.

  • Curriculum: Process Boundaries; Input/Output Analysis; Stakeholder Identification.