Logo featuring a stylized human head outline with a circuit pattern and gear inside, alongside the text "Applied Logic Lab" in blue and purple.

Total Quality Management (TQM)

  • Course Code: OPS-208

  • Format: In-Person / Virtual

  • Description: Quality is a culture, not a department. Based on Deming’s 14 Points, this course assesses the organizational prerequisites for excellence. Participants audit their company culture against principles like "Drive out Fear" to evaluate readiness for sustainable quality programs.

  • Learning Objectives:

  • Evaluate the cultural prerequisites necessary for a sustainable quality program.

  • Audit a company’s culture against Deming’s "Drive out Fear" principle.

  • Apply Deming’s 14 Points to leadership behavior.

  • Scholar-Practitioner Framework:

  • Theory: Deming’s 14 Points.

  • Application: The "Drive out Fear" Culture Audit.

  • Curriculum: The Evolution of Quality; Deming’s Philosophy; Cultural Transformation.