Customer Success & Churn Reduction: The "First 90 Days" Journey

  • Course Code: LEAD-409

  • Format: In-Person / Virtual

  • Description: Churn kills growth. Focusing on Customer Lifetime Value (CLV), this course maps the critical "First 90 Days" of onboarding. Learn to design processes that secure early value realization and prevent downstream churn.

  • Learning Objectives:

  • Map the "First 90 Days" customer journey.

  • Design onboarding processes that drive early value realization.

  • Maximize Customer Lifetime Value (CLV) through retention.

  • Scholar-Practitioner Framework:

  • Theory: Customer Lifetime Value (CLV).

  • Application: Mapping the Onboarding Journey.

  • Curriculum: The Handoff (Sales to CS); Time-to-Value; Risk Indicators.