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Gemba Walks

  • Course Code: OPS-222

  • Format: In-Person / Virtual

  • Description: Leadership happens where the work happens. Based on Management by Walking Around (MBWA), this course teaches executives how to observe without interfering. Participants create a "Gemba" script focused on asking humble questions to gather qualitative data and show respect.

  • Learning Objectives:

  • Observe work where it happens to gather qualitative data and show respect.

  • Create a "Gemba" script focused on asking questions, not giving orders.

  • Apply MBWA theory to leadership routines.

  • Scholar-Practitioner Framework:

  • Theory: Management by Walking Around (MBWA).

  • Application: The Gemba Script.

  • Curriculum: Observation Skills; Humble Inquiry; Respect for People.